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FAQ's

How do I join the community?

Take a look at the opportunities on the site and book a call to discuss your options

I missed the Q&A this week. Is it possible to be sent a replay?


If you missed the Q&A call, you can access the replay in the call replays last module. LIVE Q and A's.


What time-zone do the programs follow?


We follow London GMT time-zone.



How can I join the FB Community?


Please CLICK HERE



What do I do when I'm experiencing a technical difficulty with the membership site?


For technical issues, email info@traceymontgomery.org with as much information (screen shots, description of the issue) as possible.



I’m struggling to make a payment, what do I do?


We appreciate that life happens, and financial challenges do occur. Please reach out to


Info@traceymontgomery.org



Does buying the program mean I have lifetime access?


You have lifetime access to the course material.



When and how often is the Q&A?


Call times are stated in program details, check relevant program.


Call day/time may change on occasion. Updates will be emailed/ posted in relevant group areas.



Can I change the credit card we have on file?


You can update your billing information by emailing info@traceymontgomery.org



What is the refund policy?


No refund



How do I contact you?


Email: info@traceymontgomery.org Our office hours are 9:30am to 3pm Monday - Friday – London GMT. We aim to answer all emails within 48hrs, in some circumstances the time may be longer.