FAQ's
How do I join the community?
Take a look at the opportunities on the site and book a call to discuss your options
I missed the Q&A this week. Is it possible to be sent a replay?
If you missed the Q&A call, you can access the replay in the call replays last module. LIVE Q and A's.
What time-zone do the programs follow?
We follow London GMT time-zone.
How can I join the FB Community?
Please CLICK HERE
What do I do when I'm experiencing a technical difficulty with the membership site?
For technical issues, email info@traceymontgomery.org with as much information (screen shots, description of the issue) as possible.
I’m struggling to make a payment, what do I do?
We appreciate that life happens, and financial challenges do occur. Please reach out to
Info@traceymontgomery.org
Does buying the program mean I have lifetime access?
You have lifetime access to the course material.
When and how often is the Q&A?
Call times are stated in program details, check relevant program.
Call day/time may change on occasion. Updates will be emailed/ posted in relevant group areas.
Can I change the credit card we have on file?
You can update your billing information by emailing info@traceymontgomery.org
What is the refund policy?
No refund
How do I contact you?
Email: info@traceymontgomery.org Our office hours are 9:30am to 3pm Monday - Friday – London GMT. We aim to answer all emails within 48hrs, in some circumstances the time may be longer.